Click on the categories below to expand Frequently Asked Questions
When may I apply?
Applications to join the a volunteer team for Summer Camp Music Festival will be accepted from December 2017 through May 4th, 2018 or until all positions are filled.
Can I sign up for a volunteer team when I get to the event?
Applicants with cash deposits may be accepted at the gate until all positions are filled. However, it is very possible that all positions will be filled prior to the festival, so it is best to get your volunteer team Deposit Ticket as soon as possible. If we do have open volunteer positions, schedules will given as needed with no requests allowed.
What fees are associated with applying?
The deposit generally matches the gate price of the festival to ensure that volunteers will complete their hours. If hours are not completed and the deposit is not returned, the patron has then paid a ticket price equal to (or near equal to) purchasing a ticket at the gate. There is a $20 non-refundable application fee with every deposit. This money supports the volunteer program, including the Summer Camp water bottle given to every volunteer (not available to anyone who does not volunteer).
What do I need to do to apply to be a volunteer for Summer Camp?
Please start by reading all the steps on the JOIN A VOLUNTEER TEAM PAGE. All applicants must purchase a volunteer deposit ticket using a major credit card, as indicated on the site. After purchasing the deposit ticket, applicants must fill out the volunteer form entirely, INCLUDING THE TICKET SERIAL NUMBER (this is the number included in your confirmation email) and the NAME ON THE CREDIT CARD.
Deposits will be credited to respective credit cards after the festival with completion of all required shifts. Members who complete their hours will receive the price of the deposit back, less the non-refundable $20 application fee. If for any reason an applicant is denied to volunteer, the applicant will be notified as soon as possible and the deposit (less the application fee) will be credited to the respective credit card.
What forms of payment are accepted?
ONLY credit cards will be accepted prior to the event. ONLY cash will be accepted at the gate, if positions are still available.
Can I get a refund for a General Admission ticket I purchased and still be a part of either volunteer team?
Unfortunately regular purchased tickets cannot be refunded. ALL team members must purchase the appropriate Deposit Ticket in order to join a volunteer team.
Is there a payment plan for Volunteer Deposits?
Yes there is! Visit the Deposits and Applications page for more info.
How old do I need to be in order to join a volunteer team?
Applicants must be able to provide proof of age that he or she is 18 or older by the first day of his or her volunteering at the festival.
How do I know when I am confirmed to be on a volunteer team?
Once an applicant’s ticket confirmation and application are BOTH received, the applicant is AUTOMATICALLY accepted. You will only receive an email if there are errors in your application. If you have signed up early enough in the year, you will receive a schedule request form a few weeks prior to the festival (when the stage schedule is released). If you sign up after this, you will be scheduled as needed.
Why is my deposit ticket will-call only? Where do I get my wristband?
Deposit tickets are will-call only so that there is no confusion at the box office and your ticket does not get scanned (as scanned tickets can not be refunded!). You will go to the Box Office to pick up your wristband when you arrive at the festival, not HR as has been in previous years. Don’t worry, all of this will be sent out in detail to confirmed volunteers before the festival!
What if I do not purchase a ticket before I send my application?
Our system is set up so that it is not possible to fill out an application before purchasing a Deposit ticket. If somehow this is completed, your application will be void.
What if I send my application and payment and for some reason am not accepted?
If for some unseen reason an applicant is not accepted and payment has been received, the applicant will be credited on the respective credit card in full, less the application fee of the Deposit Ticket.
Can I request when I work or build my own schedule?
Due to the large volume of volunteers at Summer Camp, we allow requests, but CAN NOT GUARANTEE they be met. Team members may request to work at the same time as a friend, to see a specific show, or to NOT work on certain days (i.e. will not be arriving til Friday night so can not work until Saturday morning). Only ONE of these requests will be taken into consideration.
Can I work on Thursday or Monday?
Applicants should mark on the scheduling request forms (sent out closer to the event to confirmed volunteers) to signify whether or not they will be available to work Thursday or Monday. If Thursday or Monday is marked as available, the applicant must be available to work Thursday or Monday, however that does not guarantee a shift on Thursday or Monday.
What time do I need to be present if I would like to work on Thursday?
Only members who are scheduled to work Thursday morning (8am) or afternoon (12pm) will be asked to arrive at the festival on Wednesday evening, before gates open. Those working later in the evening (4pm or 8pm) will arrive on site on Thursday after gates have opened.
Will team members work more than one shift per day?
No team member will work more than one shift per day, nor may it be requested.
How is the schedule created?
Volunteers are scheduled randomly over Friday, Saturday, and Sunday, with the possibility of shifts on Thursday or Monday if requested by said team member.
Every shift begins on either 8am, 12pm, 4pm or 8pm, lasting 5 hours (unless sorting on the Green Team, then lasting 4 hours). Monday shifts begin at 9am or 1pm, to allow everyone an extra hour of sleep.
Soulshine Ambassador scheduling is different than all of this. Please refer to specifics on the TEAMS page.
When/how will I know what my schedule is?
Once the music schedule is released, volunteer managers will email a schedule request form. Final schedules will be emailed to accepted team members the week prior to Summer Camp Music Festival.
What kinds of responsibilities are required of volunteer team members?
See Volunteer Teams.
How much time must a volunteer commit?
General Volunteers will work three (3) five (5) hour shifts throughout the weekend. Everyone will work at least two shifts Friday through Sunday with the option of requesting shifts on Thursday or Monday.
Green Team volunteers have two options of completing hours, but every Green Team member will complete one sorting shift. Green Team members can either work two (2) five (5) hour shifts AND one (1) four (4) hour sorting shift OR may choose to work three (3) four (4) hour sorting shifts.
Soulshine Ambassadors will volunteer a total of 18 hours over the course of the festival.
What happens if I am relieved of my responsibilities by my supervisor because I am under the influence?
If any volunteer Manager feels that a team member is under the influence of alcohol or illegal drugs and cannot perform the assigned duties, the volunteer will be relieved of duties and forfeit the deposit. Absolutely no exceptions will be made or discussed.
A team member may also be relieved of duties if the supervisor does not feel the team member has completed duties as requested, or completed their shift at their designated assignment. In this case, said team member will forfeit deposit.
What happens if I sign-up as a volunteer and fail to show up for a shift, or to the festival at all?
If you register as a volunteer and are accepted, but do not show up to work a shift or even show up at the festival at all, you will forfeit your deposit and your credit card will not be credited.
Do volunteers camp in a specific area?
All team members may camp in any general area. Team members may not camp in VIP (unless a VIP ticket has been purchased) or Staff camping.
What do volunteers receive?
In return for working the specified shifts, team members will be credited their deposit 15 WORKING DAYS after the festival. Team members DO NOT receive free merchandise, preferred camping, or any specialty tickets (i.e. late night, VIP, etc). All team members may enter the festival on Thursday without purchasing a Pre-Party Pass.
Every deposit includes a $20 application fee, which is non-refundable. Your refund will be for deposit ticket face value only.
When do volunteers receive their returned deposit?
In return for working the specified shifts, team members will be credited their deposit to the respective credit card 15 WORKING days after the festival has ended.
Are there opportunities to volunteer other than at the festival (i.e. street team)?
Where may I direct other questions not answered in this FAQ?
If you have read through this and your question remains unanswered, please fill out the contact form.
General Volunteers: firstname.lastname@example.org
Green Team: email@example.com
Soulshine Ambassadors: firstname.lastname@example.org
Where may I direct suggestions?
If you have serious suggestions from past volunteering experiences or just in general, or would simply like to share your memories please email: email@example.com or firstname.lastname@example.org.